Legal
Refund Policy
Last updated: June 3, 2026
At 2 Amino B2B, customer satisfaction is important to us.
Return Eligibility
Products may be eligible for return within thirty (30) days of delivery if:
- —The product remains unopened and unused.
- —The product is returned in its original packaging.
- —Proof of purchase is provided.
Non-Returnable Items
For safety, health, and quality-control reasons, we do not accept returns on:
- —Opened products
- —Used products
- —Perishable goods
- —Clearance or final-sale items
- —Gift cards
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery.
We may require photographs of the product and packaging before issuing a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the return results from our error.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear on your statement.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it cannot be canceled and will be subject to this Return Policy.
Contact
For return requests, contact us at support@2amino.com. Please include your order number and reason for the request.